Case study · Print and packaging
B&B Press

121 new customers.

A sixty-year-old printer, dangerously reliant on a handful of large accounts. We rebuilt the positioning, the website, the CRM and the demand engine as one system.

£290k
new business won
£1.02m
annual potential identified
+40%
email click rate
The front of the B&B Press building
Sector
Print and packaging
Engagement
Growth Partnership
Timeframe
Ongoing
Work
Positioning, website, HubSpot, demand
The situation

Sixty years of reputation, and four clients holding up the revenue.

B&B Press had the quality and the longevity. What they didn't have was a way of winning new work that didn't depend on the founder's network and the phone ringing.

Marketing was sporadic and unmeasured. The website described what the presses could do rather than what a buyer needed. The CRM held contacts, not pipeline. Nobody could answer the question “where does new business come from” with a number.

Concentration risk is a revenue system problem, not a sales problem.

What we did

In sequence.

Positioning first. The demand engine came fourth, on purpose.

01 · Position
Say what you are for

Repositioned around the buyers who actually value quality and sustainability, rather than competing on price with online printers.

02 · Audience
Find who's worth it

An AI targeting engine scanned 3,000+ companies and qualified 1,357 against the new positioning, before anyone made a call.

03 · Connect
Build the system

New website on HubSpot CMS, lifecycle stages the sales team agreed to, and reporting that ties every enquiry back to source.

04 · Enable
Run the demand engine

Content, lifecycle email and outbound running monthly against the qualified list, measured on pipeline rather than opens.

The B&B Press shopfront in the early years
Results
121
new customers

Including Bensons for Beds and Medivet. Every one of them tracked from first touch to closed won inside HubSpot.

The results.

£290k

of new business won.

£1.02m

of annual revenue potential identified and sized.

1,357

companies qualified from 3,000+ scanned, before a cold call.

+40%

increase in email click-through after the lifecycle rebuild.

“Working with Rikki and Emma at Imagine Growth has been a game-changer for us at B&B Press.”
Anna Jenkinson
Anna JenkinsonMarketing and Sustainability Lead, B&B Press

Too much of your revenue sitting with too few clients?

That's the problem we solved here, and it's rarely solved by doing more marketing. Thirty minutes with Rikki and we'll tell you where we'd start.

Rikki Lear
Rikki LearCommercial Director